Privacy Policy

JIVA SOFTWARE Privacy Policy

At JIVA SOFTWARE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you share with us through our website, forms, calls, emails, WhatsApp, and other communication channels.

1. Information We Collect

We may collect personal and business-related information including, but not limited to:

• Name
• Email address
• Phone number
• Company or business name
• City, state, and address details
• Service or product enquiry details
• Any information voluntarily submitted through forms, WhatsApp, phone calls, or email

2. How We Collect Information

We may collect your information when you:

• Fill out a contact, enquiry, demo, or consultation form on our website
• Call or message us on WhatsApp
• Send us an email
• Request product information, quotations, or support
• Interact with our ads, landing pages, or marketing campaigns

3. How We Use Your Information

Your information may be used for the following purposes:

• To respond to your enquiries and service requests
• To provide product demos, quotations, proposals, and customer support
• To communicate regarding ERP software, billing software, CRM, websites, apps, digital marketing, and other services
• To improve our website, services, and customer experience
• To send important updates, service information, promotional messages, or follow-ups
• To maintain business records and internal communication history

4. Communication Consent

When you submit your details through our website or enquiry forms, you may receive communication from JIVA SOFTWARE through phone call, SMS, RCS, WhatsApp, email, or other relevant channels regarding your enquiry, related services, offers, follow-ups, or support.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Your information may be shared only in the following cases:

• When required by law, legal process, or government authority
• When necessary for providing services requested by you
• With trusted internal staff or service providers working on behalf of JIVA SOFTWARE under appropriate confidentiality

6. Data Protection and Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be 100% secure.

7. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve user experience, understand visitor behavior, analyze traffic, and enhance website performance. These tools help us improve our services and website functionality.

8. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those external websites. Users should review the privacy policies of third-party platforms separately.

9. Data Retention

We may retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including business communication, support, legal compliance, and internal record-keeping.

10. Your Rights

You may contact us to request correction, update, or removal of your personal information, subject to applicable legal, business, and administrative requirements.

11. Children’s Privacy

Our website and services are intended for business, professional, and general users. We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Privacy Policy

JIVA SOFTWARE may update or revise this Privacy Policy at any time without prior notice. Changes will be effective when posted on this page. We encourage users to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact JIVA SOFTWARE using the details below.